Commercial Operations Analyst

Role Summary

About Pave Bank

Pave Bank is a fully licensed commercial bank, regulated by the National Bank of Georgia. We are reimagining how global businesses access and move capital by bridging the gap between traditional finance and digital assets. Joining Pave Bank means becoming part of a fast-growing institution redefining this convergence. You will have the opportunity to work alongside second-time founders and industry leaders, gain deep exposure to institutional banking and digital assets, and grow within a dynamic and ambitious team.

We are seeking a Commercial Operations Analyst to join our team in Tbilisi (Visa sponsorship available). This role will support the commercial team in building scalable processes, managing client pipelines, and ensuring smooth operations as we expand globally.

Responsibilities

• Support commercial reporting and prepare insights for the leadership team to guide decision-making.
• Assist in the client onboarding process, coordinating across internal teams to ensure a smooth experience.
• Track and maintain the commercial pipeline, ensuring accurate records of client opportunities.
• Manage and optimize CRM workflows to improve visibility and efficiency.
• Contribute to process improvement initiatives, identifying ways to streamline commercial operations.
• Collaborate with cross-functional teams to support business development activities.

Requirements

• Prior experience in commercial, operations, or analytical roles is strongly preferred.
• Previous experience working in startups or fast-paced environments is strongly preferred.
• Strong analytical and organizational skills, with attention to detail.
• Proficiency in Excel/Google Sheets, familiarity with CRM tools and utilising AI tools and automation software (Make, n8n) to create systems.
• Excellent communication skills in English (additional languages a plus).
• Knowledge of digital assets and cryptocurrency is a plus, but not required.
• Proactive mindset and eagerness to learn in a dynamic environment.

About the Company

About Pave Bank

Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.

About Client Success

At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution.

As a Client Success Associate , you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence. You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely.