Client Solutions Manager- Global Business Solutions - Arabic Speaking - Dubai

Client Solutions Manager- Global Business Solutions - Arabic Speaking - Dubai at TikTok in Dubai, United Arab Emirates.

Responsibilities

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

• -Manage and grow post-sale client relationships with advertisers of all sizes
• -Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
• -Work with internal teams to guide inventory allocation
• -Monitor and analyze ad campaigns, and proactively take initiative to improve results
• -Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• -Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• -Share marketplace feedback and guide our advertising strategy
• -Support and work with sales team on pre-sale research and pitch
• -Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Requirements

-High oral and written fluency in Arabic and English, is required, as the role involves direct client communication across the MENA market served by the business

• -At least 3 years of experience in account management/client services roles in digital marketing; agency experience is a big plus
• -Experience managing performance advertisers with a deep understanding of their challenges
• -Ability to analyze data and identify insights to assess campaign performance

Preferred Qualifications

• -Proactive attitude with excellent project management, organizational, and analytical skills
• -Ability to travel domestically and internationally as needed

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.