Client Manager (User Care Service)

Role Summary

💫About RIA.com

We are the Ukrainian product IT company RIA.com, which develops the well-known marketplaces AUTO.RIA, DIM.RIA, AGRO.RIA and RIA.com. Our products are used by millions of Ukrainians, so a team of specialists works hard on improvements and searches for innovative solutions.

We are looking for a Client Manager to join the Customer Care team. In this position, you will help customers solve their requests quickly and efficiently.

🔷 What are the tasks facing the Client-Manager

Telephone consultations: answers incoming and outgoing customer calls and helps in resolving their inquiries regarding the company's products: AUTO.RIA, DIM.RIA, AGRO.RIA and RIA.com.

Written consultations: processing of requests from users in chats and e-mail.

Service requests: working with the Creatio CRM system and interacting with other teams.

On average, a client-manager receives 60-80 requests per working day.

⚡️ Now about waiting for the candidate we are looking for:

Customer experience: telephone consultations or offline interaction.

Caring approach and empathy: the ability to understand the client's needs and desire to help.

Orientation to a high level of service: the ability to provide a high-quality customer experience even in difficult situations.

It will be an advantage

Experience with CRM systems.

Experience in customer support or contact center.

Benefits

🔗 About the stages of the interview

• After the selection of your resume — a phone call with the recruiter.
• Online interview with the team leader and coach.
• Invitation to a paid internship remotely or in the office (2-3 weeks)
• 📌What awaits you at RIA.com?
• Practical implementation of team values: open communication, individual trainings with a coach, feedback, mentor support from the first day for quick adaptation, without micromanagement or time trackers.
• Comfortable working conditions: remote or hybrid work format, floating 8-hour shifts (4/2; 3/2; 3/1; 2/1) with a start between 08:00 and 14:00 and a lunch break, official employment.
• Health and self-care: online consultations with a corporate doctor and mental health support with a psychologist, paid sick leave and 20 working days of paid vacation.

Development opportunities: transition between categories for career growth, receiving bonuses according to a clearly defined KPI system. Individual trainings and participation in internal competitions to develop professional skills. Compensation for learning foreign languages and a bonus program to support the hobbies and recreation of residents of Riakom.

RIA.com is a socially responsible Ukrainian company. "Auto for the Armed Forces" from AUTO.RIA is a fundraising project that has been officially operational since 2023. Thanks to the active involvement of the team, creative initiatives and collaborations with stars and Ukrainian business, we purchased and sent more than 40 cars: pickups, SUVs, tractors and trucks for the military to the hottest destinations.

You can learn more about how we work here

that it is the team that creates products that become market leaders, so we are waiting for your resume!