Client Account Manager, Programmatic Media

Client Account Manager, Programmatic Media at VirtuHire in South Africa.

Role Summary

• Location: South Africa – Remote
• Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
• Employment: Permanent, Full-Time

Responsibilities

• Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
• Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
• Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
• Translate technical campaign and data explanations into clear, concise, client-ready communication.
• Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
• Walk clients through reporting and dashboard outputs and identify potential issues.
• Escalate delivery, relationship, and scope risks proactively.
• Maintain accurate account documentation and ensure commitments are recorded and followed through.

Must-Have Requirements

• 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
• Ideally 4–6+ years of experience for independent client ownership.
• Exceptional written and spoken English.
• Proven ability to lead agency or brand calls independently and professionally.
• Strong project management, organisation, and follow-through skills.
• Ability to manage multiple accounts, priorities, and recurring deadlines.
• Good understanding of digital/programmatic media and campaign concepts.
• Strong judgment regarding when to resolve an issue independently and when to escalate.
• Strong Excel and Google Sheets skills.

Requirements

• Preferred Experience
• Programmatic campaign or DSP experience.
• Agency-side or white-label/reseller experience.
• Experience with media reporting or ad-tech clients.
• Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.

Success in the Role

• Clients receive fast, clear communication without needing to chase updates.
• Reporting and recurring deliverables are consistently delivered on time.
• Client requests are accurately triaged and communicated to technical teams.
• Risks and missing information are identified before they affect delivery.
• The technical delivery team can focus on execution without unnecessary client-management interruptions.
• Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.

About the Company

We’re a fast-growing premium D2C skincare brand building more than just products.

Our mission is to bring clinic-grade skincare into everyday homes — delivering professional-level results without the high cost, complexity, or intimidation of in-clinic treatments.

We combine advanced formulations with strong branding and performance-driven marketing. Creative is a core driver of growth.

Work directly on high-impact, revenue-driving creatives

Gain exposure to the entire D2C business ecosystem

Be at the forefront of AI implementation in a fast-scaling brand

Continuous learning and growth across creative, marketing, and AI