CareCoach - ASG (Remote, Any Province, CA)

Role Summary

CareCoach

As a CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.

tailor each interaction to the unique needs, readiness, and preferences of the client.

effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.

Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times.

This opportunity represents an existing vacancy supporting current business operations.

Asset

Previous call center experience is a valuable addition, along with certifications such as Mental Health First Aid, ASIST, and San’Yas

Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning.

Requirements

• Residence: You must currently reside in Canada.
• Education: Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience.
• Experience: A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting, demonstrating proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices.

Skillset

• Practical experience with Motivational Interviewing techniques or their equivalent.
• Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach)

Home Office Requirements

A dedicated desk and comfortable ergonomic chair.

• Access to a quiet, private workspace
• Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload)
• Home router that our supplied equipment can connect to directly (Wi-Fi not permitted)
• A cross-cut (micro) shredder

Language Proficiency: Fluent in English.

Screening Requirement : Must pass a background check

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

Benefits

Advantages of Working with Us

• Remote Work: Enjoy the convenience of working from home, eliminating commuting stress and respecting the environment.
• Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.
• Hands-On Training: Receive paid, virtual, classroom-style training, along with continuous job-specific education to develop your skills.
• Supportive Community: Collaborate with like-minded professionals and benefit from a culture that highlights commitment and recognizes associates' contributions.
• Equipment Provided: Phone, headset and computer are provider by us.

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.

Additional Information

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

Site: ASG