Business Process Manager

Role Summary

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

• Location: Shanghai, China
• On-site
• Full-time

We are seeking a dynamic and results-driven APAC Business Process Manager to join our APAC Operations Center of Excellence (COE) team. This role will play a critical role in driving operational transformation across the region, with a primary focus on process automation, governance excellence, service model strategy, and continuous improvement.

The successful candidate will lead the end-to-end lifecycle of high-impact initiatives, from opportunity identification and business case development through implementation, change management, and benefit realization. Working closely with Operations leadership and cross-functional partners, they will design and scale operating models, standardize processes, strengthen governance frameworks, and deliver measurable improvements in efficiency, customer experience, and business performance.

This role requires a strategic thinker with strong execution capabilities, proven project management expertise, and the ability to influence stakeholders across multiple functions and levels. The ideal candidate brings experience from a top-tier consulting firm, financial services institution, or high-growth technology organization, with a demonstrated track record of leading complex transformation initiatives and delivering sustainable business value through process optimization, automation, and organizational change.

Responsibilities

• Lead operational transformation initiatives across APAC by identifying improvement opportunities, designing scalable solutions, and driving measurable business outcomes.
• Design, implement, and continuously enhance service models, operating procedures, and governance frameworks to improve operational efficiency, customer experience, and risk management.
• Drive process automation and digitization programs by partnering with Product, Technology, and Operations teams to streamline workflows, eliminate manual effort, and improve operational visibility.
• Manage cross-functional strategic projects end-to-end, from problem identification and business requirements gathering through implementation, change management, and post-launch optimization.
• Establish performance measurement and reporting frameworks to monitor operational health, evaluate business impact, and support data-driven decision making.
• Partner with regional and global stakeholders to translate business needs into scalable operational solutions, influence priorities, and ensure successful delivery of strategic initiatives.
• Champion a culture of continuous improvement by leveraging data, frontline insights, and customer feedback to identify opportunities for process optimization and operational excellence.

Requirements

• 5+ years in Business Process Management, Operations Transformation, Program Management, Consulting, Strategy & Operations, or related functions.
• Experience leading cross-functional projects involving Operations, Product, Technology, and Business stakeholders.
• Strong process improvement and workflow design expertise.
• Experience with CRM, ticketing, workflow automation, and reporting platforms (Salesforce, Power Automate, Power BI or equivalent).
• Proven ability to influence stakeholders across multiple functions and regions.
• Strong analytical, communication and presentation skills.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.