Business Information Security Officer (BISO) Manager - EMEA (Remote, Any Locatio

Role Summary

• Job Title: Business Information Security Officer (BISO) Manager - EMEA
• Location: EMEA — Fully Remote
• Travel: Occasional (estimated 2–5 trips/year for client site audits)
• About Foundever

Foundever ™ is a global leader in customer experience, supporting 750+ of the world's leading brands with 170,000 associates across 45+ countries. Our Global Security team sits at the heart of how we protect clients, people, and operations — and the BISO function is where security meets business strategy.About the Role

As BISO Manager , you'll be the primary security point of contact for enterprise clients across the EMEA region, representing Foundever 's security posture throughout the full client lifecycle — from contract reviews and security questionnaires through to audits, implementations, and incident coordination.You'll manage a small team of Security Analysts and work closely with Legal, IT, Operations, and Business Development.

This is a governance and client-engagement role , not a technical engineering position.

The ideal candidate is as comfortable in a client meeting as they are reviewing a security framework.

Responsibilities

Client-Facing Security & Governance (40%)

1. Serve as the primary EMEA security contact for enterprise clients across all stages of the engagement lifecycle
2. Lead and respond to client security questionnaires, contract security language reviews, and SOW assessments
3. Represent Foundever 's security posture in client meetings, pre-sales calls, and RFP responses — collaborating with Legal, Sales, and IT Solutions
4. Provide timely, accurate security responses to client inquiries, ensuring alignment with Foundever 's security policies and contractual obligations

Audit & Risk Management (25%)

1. Lead or support client-requested and internal security audits — preparing evidence, presenting findings, and managing follow-up
2. Monitor and close CAPA items and Site Security Questionnaire (SSQ) findings
3. Conduct physical security reviews on a project basis , triggered by specific client audit requirements or contract obligations (not a routine daily function)
4. Support the Fraud Investigation team by contributing security evidence, logs, and technical findings — BISO supports investigations, it does not lead them

Implementation & Change Management (15%)

1. Participate in Enterprise Change Management reviews, assessing security risks from client-requested changes
2. Support new client implementations by identifying and mitigating security risks during project setup

Team Leadership (10%)

1. Manage and mentor a small team of BISO Security Analysts
2. Delegate, guide, and support the professional development of direct reports

Cross-functional Security Support (10%)

1. Advise Operations, HR, Legal, and Business Development on security best practices and policy compliance
2. Contribute to Foundever -wide security initiatives and awareness programs as needed

What We're Looking For (Must-Have)

1. 3–5 years of experience in cybersecurity, IT risk governance, or a client-facing security role (e.g., security consulting, technical account management, IT project management)
2. Working knowledge of key frameworks: ISO 27001, GDPR, PCI-DSS, NIST, DORA — deep certification not required, solid understanding is essential
3. Proven experience in client-facing security audit participation and contract reviews
4. Confident communicator — able to present security topics clearly to enterprise clients and senior stakeholders
5. Fluent English (written and spoken — client-facing standard)
6. German language skills — highly valued; our German market clients regularly submit documentation in German and require security engagement in their language. This is a key market need, not a preference.

Requirements

Nice to Have Certifications

1. CISSP, CISM, or CISA
2. People management experience
3. BPO, managed services, or multi-client environment background

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.