Billing QA

Role Summary

Program: FM-RentokilBLI/Process Name:NA BillingDesignation:Senior AnalystNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationReplacementBilled /Unbilled / BU / OPS BenchBillableSFDC ID for Billed New OpportunityReasons to hire Unbilled / BenchN/ACity / Location:Muntinlupa City

Standardized skillset: [Refer attached excel]Shift (APJ / EMEA / US / Any combination):USReporting Manager :Kristine TamayoEducational Background:College GraduateExperience Required:2~3 yearsJob Description:Key Responsibilities

• Audit invoices and billing statements for accuracy, completeness, and compliance with company policies and contractual terms.
• Identify discrepancies, errors, or inconsistencies in billing data and resolve them promptly.
• Collaborate with billing, accounts receivable, and customer service teams to investigate and correct billing issues.
• Maintain detailed records of audit findings and corrective actions.
• Prepare audit reports and summaries for management review.
• Monitor billing processes to ensure adherence to internal controls and regulatory standards.
• Assist in the development and implementation of billing audit procedures and best practices.
• Support internal and external audits by providing documentation and explanations as needed.
• Analyze billing trends and patterns to detect potential fraud, overcharges, or underbilling.
• Recommend process improvements to enhance billing accuracy and efficiency.
• Ensure timely follow-up on audit findings and track resolution progress.
• Validate billing data against contracts, service agreements, and purchase orders.
• Coordinate with IT or systems teams to troubleshoot billing system issues or data mismatches.
• Train and support billing staff on compliance standards and audit procedures.
• Stay current with industry regulations, billing standards, and best practices.Client Approval mail:CommentsPreferred Start date: (induction date)30 DaysCollaborators:Maria Antonette SambasWorkplace: WFM, WIO, HybridWFH