Bilingual Client Support Manager

Role Summary

The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.

Responsibilities

Essential Job Duties & Responsibilities

• Provide our customers with world-class customer service in Spanish and English
• Provide our customers with world-class customer service. Help resolve questions or concerns.
• Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
• Effectively manage a pipeline of projects to completion
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Analyze data and spot trends
• Conduct monthly installer due diligence checks

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

• If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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Requirements

Required Skills, Knowledge & Abilities

• Strong ability to multi-task
• Ability to work independently
• Effectively interact with high profile partners
• Excellent written and verbal communication skills
• Knowledge in solar, mortgage and finance
• Ability to manage projects from start to finish
• Diligent record keeping
• Superior customer service skills
• Proficient with Excel and analyzing data
• Bilingual in Spanish required

Compensation: $25.04/ HR