Collections Manager

Role Summary

The Collection Manager oversees the company’s financial collection department. They supervise staff to ensure all money owed to the company is billed and received correctly and in a timely fashion. The manager is also responsible for the supervision of the collections staff. In addition, this role will work directly and in partnership with supervising other departments located in the CDMX office. Bilingual Spanish/English required.

Responsibilities

Essential Job Duties and Responsibilities

• Oversee, manage, and audit collections strategies, processes, and reporting Job to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved
• Serve as the primary onsite leader for the CDMX office, providing guidance, support, and operational oversight across multiple GoodLeap departments while fostering cross-functional partnership and organizational effectiveness.
• Create and implement strategies to increase the number of successful collections of outstanding debt.
• Recruit, hire, train and evaluate potential team members based on projected collections.
• Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance
• Implement credit policies and procedures that meet our corporate objectives.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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Requirements

Required Skills, Knowledge and Abilities

• Bachelor’s degree, preferably in finance OR equivalent work experience
• 3-5 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• 2+ years management experience
• Excellent verbal and written communication skills
• Bilingual in English/Spanish required