Assessment Platform Administrator & Enablement Specialist

Role Summary

This is a remote position.

• Assessment Platform Administrator & Enablement Specialist (Part-Time)
• Remote | Philippines | Part-Time (20–30 hrs/wk), negotiable
• 11:00 PM – 8:00 AM PHT (Overlap with US Pacific Time)
• Long-Term Remote Role

If you’re a high-performing systems or product professional who thrives on end-to-end platform ownership, AI-enhanced workflows, and working with a leading US-based commercial real estate ESG and sustainability firm that values strategic discipline over simple ticket management — keep reading.

This isn’t a role for a "ticket dispatcher" waiting for assigned tasks.

This is a focused, outcome-driven position where you’ll act as the single accountable product owner, lead internal enablement, and use cutting-edge AI tools to 10x your operational impact.

Why This Is a Dream Job You’ll be working directly with a prestigious USA-based Sustainability & ESG Consulting player who:

Champions Innovation: Operates a future-of-work, global-impact team that prioritizes AI-adaptive operators.

Values Your Growth: Provides access to elite peers, upskilling, and a dedicated Success Manager (CSM) for professional coaching.

Respects Your Expertise: Focuses on consolidated platform ownership and strategic clarity rather than micromanaged task lists.

Builds Stability: Has a long history of working with Filipino professionals and is looking for a long-term team extension.

You’ll get career transformation, high-level visibility, and the freedom to lead platform strategy — without being stuck in a generic "IT helpdesk" rut.

What You’ll Be Owning This is a core product ownership and project management role covering platform governance, stakeholder enablement, and workflow optimization. You aren't just administering configurations; you are consolidating system ownership—mastering platform logic, scoring, workflows, and permissions to power high-stakes assessment operations.

After 60–90 Days

The Platform is Fortified: You have completed structured knowledge transfer, taken sole ownership of ticketing and governance, and established 100% platform stability.

Enablement is Seamless: You are effortlessly balancing daily support requests with internal training, vendor management, and documentation consolidation.

Impact is Measured: Your enablement assets and optimized support workflows show a measurable lift in internal team efficiency and ticket resolution speeds.

Trust is Earned: The client relies on your accountability and self-sufficiency to drive the platform direction autonomously without close supervision.

Final Word If you’ve ever thought: "I am a world-class platform specialist who can do it all—product ownership, documentation, and enablement—I just want a client who is organized and values my technical depth," this is that role.

Let’s build long-term success — together.

Responsibilities

You’ll take the lead on

• Strategic Platform Ownership: Serving as the dedicated product owner for Brilliant Assessments, replacing fragmented shared ownership with single-point accountability.
• Dynamic Internal Support: Comfortably managing the request queue for internal client-facing teams while translating complex technical concepts into simple, reassuring guidance.
• Platform & Data Guardianship: Maintaining 100% governance over permissions, templates, vendor relationships, and configuration integrity.
• AI Workflow Integration: Implementing AI-enhanced documentation, knowledge base resources, and support tools to accelerate delivery and enable self-service.
• Digital Knowledge Architecture: Auditing, consolidating, and structuring the company’s internal training, process docs, and enablement resources.
• End-to-End Project Execution: Overseeing platform enhancements from triage to completion, ensuring continuous process improvements are delivered regularly.

Requirements

This Role Is a Great Fit If You

• Are a System Architect: You have a great ability to understand complex survey/assessment platform logic, configuration, and permissions workflows (e.g., Qualtrics, SurveyMonkey, Microsoft Forms, or similar).
• Are a Product & Systems Hybrid:You are equally comfortable managing project timelines and priorities as you are executing hands-on platform triage and configuration.
• Are an AI-Adaptive Operator: You actively use AI tools to improve documentation output, streamline support workflows, and reduce turnaround times.
• Have 2–3 years of experiencein product ownership, business systems analysis, or platform administration within a modern operations environment.
• Are High-Accountability: You don't need to be chased for updates. You are reliable, meet deadlines, and take full, sole ownership of your platform.
• Communicate with elite fluencyand professional confidence, translating technical issues into clear, reassuring language for stakeholders.
• What Success Looks Like