Account Manager

Role Summary

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

Responsibilities

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers.
• Act as the primary point of contact for existing customers, addressing their needs and concerns.
• Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
• Monitor and report on account performance (business and technical) and relay customer feedback.
• Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
• Perform engaging product demos for additional stakeholders while collaborating with the sales team.
• Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
• Problem Resolution: Identify and resolve issues and challenges proactively.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
• Document client requirements, feedback, and any changes in scope.

Requirements

• Proven experience as an Account Manager or Customer Success Manager in a similar tech-oriented, B2B company - minimum 3 years.
• Strong interpersonal and communication skills.
• Organizational and multitasking abilities.
• Ability to work independently, proactively, and as part of a team.
• Proficiency in CRM platforms (Salesforce, Grafana, Jira, Confluence).
• Strong problem-solving skills and a proactive approach.
• (Nice to have) Experience in cloud technologies.
• (Nice to have) Familiarity with Kubernetes, containers, and AWS/GCP/Azure.