Account Manager (NDIS/Healthcare Business) - AU Dayshfit, Remote-Philippines

Account Manager (NDIS/Healthcare Business) - AU Dayshfit, Remote-Philippines at Scale-X Solutions in United States.

Role Summary

Category: Health Care

We’d Love Someone Who

• Can lead a team while keeping clients happy
• Knows how to balance operations and relationship management
• Is calm under pressure and solutions-oriented
• Takes ownership and genuinely cares about delivering results
• Understands that strong operations are what keep clients long-term
• FLEXIBLE; AVAILABLE TO WORK WEEKENDS AND sometimes, EVENINGS
• Details

Responsibilities

• Oversee daily operations and ensure smooth client servicing
• Manage and support a team of Virtual Assistants and/or support staff
• Act as the main point of contact for assigned client accounts
• Build strong client relationships through proactive communication and problem-solving
• Coordinate internal teams to ensure tasks, timelines, and deliverables are met
• Monitor account performance, team productivity, and client satisfaction
• Handle escalations and provide operational solutions when needed
• Identify opportunities to improve processes and client retention
• Assist with onboarding new accounts and maintaining long-term partnerships
• Collaborate closely with management to ensure operational excellence

Requirements

What You Need to Bring

At least 3 years of experience in team leadership and a bit of account management.

• Previous experience handling teams in a remote/work-from-home setup is highly preferred
• Strong client communication and stakeholder management skills
• Background in sales, account management, or client-facing roles is a plus
• Ability to multitask, prioritize, and manage multiple accounts/projects
• Experience using CRM systems and operational tools
• Strong problem-solving, organizational, and leadership skills
• Proactive mindset with the ability to work independently
• Experience in the NDIS industry is an advantage but not required

Benefits

• Permanent Work From Home
• AU Morning Shift
• HMO on your first year
• Paid Leave Credits
• Supportive and collaborative team environment
• No commute, no traffic, no unnecessary office stress
• Long-term career growth opportunities
• Industry: NDIS
• Type: Full Time
• At Scale-X Solutions , we’re looking for a highly organized and people-driven Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.
• This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
• If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.