Account Manager

Company profile

BoostDraft is a legal tech company that develops and provides products that streamline the creation and review of legal documents such as contracts.

Founded in 2021 by graduates of MIT and Stanford Graduate School, it is currently in its 6th year. Armed with overwhelming trust in the product, we rapidly expanded through word of mouth. The company has been steadily growing, achieving net income of 100 million yen in its second year of establishment. Currently, it is used by more than 800 domestic and international companies, including all five of Japan's largest law firms, and has also expanded to South Korea, Singapore, the United States, and the United Kingdom.

Learn more: BoostDraft Company Deck

Recruitment background

BoostDraft's team has expanded approximately 1.5 times over the past year as our APAC business grows. While we have a solid response to the product, the organization is still small, and we are at a stage where each individual's work impacts the company as a whole.

Over 800 companies have introduced it, and the way it is used is diversifying by industry and department. Along with this movement, we have more opportunities to face the issues faced by our customers more deeply than ever before, such as by expanding our services to multiple departments within existing customer companies and proposing new ways to utilize them.

On the other hand, we cannot say that we are allocating sufficient resources to these opportunities, and we are currently in the process of strengthening our system to propose optimal utilization methods for each customer and expand business. Therefore, we have decided to recruit a member who will be in charge of existing customers and will be responsible for everything from establishing utilization to making additional proposals and contracts.

Assumed work

For existing customers, you will be responsible for everything from establishing usage after implementation to making additional proposals and renewing contracts. This position is responsible for increasing the retention rate of assigned accounts and increasing the transaction amount per account. The goal of this position is to help the customers I work with achieve results and, as a result, expand business.

To achieve the above, you will be specifically responsible for the following:

Customer understanding and relationship building: Understand usage status and business issues, and build relationships from key people in the field to decision-makers.

Promotion of established usage: Onboarding support, support for in-house penetration, improvement proposals based on usage data

Upsell/Cross-sell: Maximize LTV by expanding horizontally to other departments and group companies and proposing higher-level plans

Promotion and closing of business negotiations: Preparation of proposal materials, business negotiations, condition negotiations, and contract renewal.

Designing an account plan: Identifying key customers and formulating and executing growth scenarios

Project management: Managing pipeline and sales progress using CRM

Internal collaboration: Collaboration with product, marketing, and sales departments, and feedback of customer feedback to products

Requirements

experience/skills

Required -

3+ years of experience in corporate sales, customer success, or account management

Experience in proposing and negotiating with major companies

• Experience in handling the negotiation flow and completing it until closing by one person
• Experience of being responsible for achieving numerical targets such as sales, renewals, upsells, etc.
• Ability to understand the customer's business and industry, formulate a hypothesis, organize and structure issues, and connect them to proposals.
• Ability to promote projects with an eye toward implementation and operation while involving internal and external parties

Welcome -

Customer success, account management, or sales experience at a software/SaaS company.

New development experience

• Work experience at a startup/rapidly growing company
• Knowledge of legal affairs and legal fields
• English proficiency above business level

The person you are looking for

• Those who can find and work on tasks independently without instructions or supervision in a fully remote environment
• Those who can act proactively while making course corrections even in a constantly changing environment.
• Those who find it rewarding to create a win-win situation for both customers and the company.
• Someone who always aims for the best and is willing to work hard

Benefits

way of working

full remote

Face-to-face work may be required to visit customers, attend events, etc.

flex time

• Flexible time: 6am - 11:30am / 3pm - 10pm
• Core time: 11:30 a.m. to 3:00 p.m.

virtual office

You can create your own character in virtual space and interact and have meetings with other employees.

Others

• In principle, home or other location similar to home *Depending on business circumstances, there is a possibility that you may be required to work at a location designated by the company, such as a customer site or event venue.
• Complete five-day work week (Saturdays, Sundays, and holidays / Year-end and New Year holidays (days determined by the company) / Other days determined by the company)
• Full-time employee/annual salary system (fixed overtime pay) *No set deadline
• Yes (6 months)

Yes

• Other details will be provided during the interview.
• Originally posted on Himalayas