3100 IT Support Engineer SP1

Role Summary

ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking IT engineers to support our US based team on administrative work and ticket assignation.

IT engineers to support our US based team on administrative work and ticket assignation. Help in Corporate Services - Infrastructures & internal networks.

Responsibilities

Activities

• Install, configure, and maintain laboratory IT systems
• Ensure system availability, performance, and security to laboratory operations
• Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures

Requirements

• Computer Systems Engineering, Software Engineering, or Telematics Engineering
• 5 to 8 years of experience
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
• Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
• Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
• Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
• Knowledge of backup and disaster recovery systems to ensure data integrity
• Experience with industry standards: FDA, GDPR, HIPAA
• Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
• Pharmaceutical industry experience
• Advanced English

Benefits

• Competitive salary
• Above-law benefits
• Career growth and development plan
• Remote work scheme
• Support for home office setup

About the Company

Leader in Engineering and Business IT Services, ALTEN brings together nearly 60,000 employees, 88% of whom are engineers. Present in more than 30 countries, the Group supports the development strategy of its clients in the areas of innovation, R&D and technological information systems.

You will join a leading company in its market, focused on new technologies and constantly developing.

A stimulating international environment with innovative projects – ALTEN has offices located in more than 30 countries and continues its growth through new acquisitions, particularly recently in Asia!

Continuing training opportunities to develop your skills and evolve within the company – ALTEN is a company that places a priority on the development of its Consultants. The specialist or management sectors will be open to you and many others!

Events and activities: annual evening, afterworks, sporting challenges, yoga classes, and many others!

Societal commitment through “ALTEN Solidaire”: take part in volunteering actions with associations such as Les Restos du Cœur or Emmaüs or others in the fight against global warming!

We celebrate the rich diversity of our employees, who represent more than 100 nationalities. Our commitment is to cultivate an inclusive environment where everyone can thrive and make meaningful contributions. We support the acquisition of skills and actively support our talents in their personal and professional development.

Environment