WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

Role Summary

Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances

We are an overseas company looking for

Customer Service Representatives - Salary Range: 22,000 40,000 PHP

Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.

Positions Available

1. Game Customer Service Representative

Email

WhatsApp / Telegram: +6018-9184054

Responsibilities

• Respond promptly to player inquiries and provide accurate information.
• Assist with gameplay, account, and payment issues.
• Provide guidance on game rules, strategies, and promotions.
• Track and document player issues using support tools.
• Escalate complex cases to relevant teams.
• Monitor player feedback to improve products.
• Stay up to date with game updates and promotions.
• Contribute to improving support processes.
• Act as top-tier support and escalation point for your team.
• Mentor, coach, and develop team members.
• Ensure high-quality, efficient customer service operations.
• Handle escalations, manage reports, and monitor productivity.
• Collaborate across teams to improve performance.
• Conduct huddles, meetings, and reporting.

Requirements

• Previous customer service experience (gaming industry preferred).
• Excellent English (spoken & written).
• Strong problem-solving and critical thinking skills.
• Empathy and patience in dealing with players.
• Familiar with support tools/software.
• Able to work shifts (24/7 support, including nights, weekends, holidays).
• Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP

1. Customer Service Team Lead

• 2-3 years experience managing a team.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM systems and remote team management.
• Ability to multitask and work under pressure.
• Coaching and performance development skills.

1. Salary Range: 45,000- 60,000 PHP
2. Additional Compensation & Benefits
3. Ticket incentive
4. Night shift allowance
5. WFH mode (Work From Home)
6. Independent Consultant Agreement
7. Apply Now or send your resume to