Verifications Officer

Role Summary

As a Verifications Officer at Plenti, you’ll help turn approved applications into settled loans. You’ll check documents and customer details, identify anything that needs attention and work with our broker, dealer and internal teams to get applications across the line smoothly.

Responsibilities

• Review and verify customer documents and application information
• Check identity, payment details, assets and other loan requirements
• Identify discrepancies, missing information or potential risks and take appropriate action
• Work with brokers, dealers and internal teams to resolve issues and keep applications moving
• Make outbound calls and follow up on missing or incomplete information
• Build your knowledge of our lending products, KYC and AML/CTF requirements

Requirements

About You

You’ll bring prior experience in customer service and administration within a fast-paced environment, along with:

• Strong attention to detail and a focus on accuracy and quality
• Sound judgement and problem-solving skills, with the ability to identify and resolve issues
• Clear and confident communication skills, with the ability to build positive relationships
• Strong organisational skills and the ability to manage competing priorities
• Confidence working in a fast-paced, high-volume environment while maintaining accuracy
• Strong data entry skills and the ability to quickly learn new systems and processes
• Experience in finance, lending or automotive, or familiarity with KYC and AML/CTF requirements, is highly regarded but not essential

Benefits

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

• Plenti is committed to a diverse and inclusive workforce.
• We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.