UX Researcher - Global E-Commerce (UK)

UX Researcher - Global E-Commerce (UK) at TikTok in London, United Kingdom.

Role Summary

• Conduct research to identify product and business opportunities and execute independent studies on multiple aspects of user experiences.
• Collect and analyze user behavior through user interviews, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
• Work closely with Product, Engineering, Algorithm, and Operations teams to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and presentations.

Responsibilities

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and brands.

Requirements

Minimum Qualification(s)

• 1+ years of experience in UX Research, with experience utilizing or understanding various research methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Relevant research experience in exploring end-to-end user journeys, user behaviors, or problem-solving within a business context.
• A proactive fast learner with a strong sense of ownership over assigned projects.
• Ability to solve problems using data and bring creative, out-of-the-box thinking to the team.
• Passionate about contributing to and building an outstanding and industry-leading design and research community.

Preferred Qualification(s)

• Passionate about e-Commerce business, products, and user experiences.
• Strong interest or experience in translating user insights into actionable recommendations that drive real-world business and product changes.
• Comfortable working in a fast-paced environment and navigating open-ended problems.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.