User Operation Manager

User Operation Manager at TikTok in Mexico City, Mexico.

Responsibilities

The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves.

• Responsible for the planning, gameplay design, launch and recap of LIVE events and campaigns for LATAM market aiming to support regional creators' growth and monetization capabilities in LIVE scenario.
• Deliver incremental monetization results.
• Analyze behavior and activity data of LIVE users/creators, explore and optimize events/campaigns strategies based on analysis and market research.
• Collaborate with cross-functional teams and leverage special initiatives with campaigns/events to motivate managed creators' growth within the platform and achieve the goals together.
• Collect and provide insights on how to better motivate creators to stay active and continuously improve their live content to the local operations team.
• Coordinate with central teams on new product go-to-market launches and coordination for global initiatives. Make the global initiatives localized for the market and ensure positive impact proven by results.

Requirements

• Bachelor degree or above
• Fluent in both English and Spanish as there will be communication with global teams
• Familiar with the culture and market of Spanish-speaking countries of Latin America.
• Familiar with Social Media content and creator ecosystem: TikTok/Facebook/Instagram/Twitter, etc.
• Data analysis ability by using data to discover problems and find practical solutions to improve key metrics.
• Communication and presentation skills with the ability to present information effectively.
• User growth and project management skills

Preferred Qualifications

• 1+ year's experience in the LIVE industry, experience in the overseas market.

About the Company

TikTok LIVE team's mission is to work hand-in-hand with creators & influencers, agencies, and partnership organizations to create an environment that brings communities together in real time to create meaningful and interactive connections around the globe.