Trust and Safety Associate

Role Summary

About Pocket Worlds

We harness the power of virtual worlds and the metaverse to connect people. We build deep, rich virtual worlds that are social by design and last for decades. Our first world, Highrise https://about.joinhighrise.com/, is a creative 2D isometric world where people make avatars, express themselves, and create deep friendships along the way. Over 10 million people have already joined the world of Highrise, and it's growing faster every day.We're a completely remote company with a diverse set of employees spanning 16 different countries. We are connected by a singular mission of building amazing games that bring our players together, and we live by our values, which you can read here https://www.notion.so/pocketworlds/Mission-and-Values-25d5b68122124a548f819b2d734e622b.

Responsibilities

As a Trust & Safety Agent, you will

• Monitor our player report system and resolve player reports. These reports may contain extremely sensitive and NSFW content.
• Report violative content to NCMEC.
• Use CRM tools to respond to and resolve player reports.
• Work closely with our Customer Support and Live-Operations teams to resolve challenging guideline violations and implement new Trust & Safety policies.
• Identify possible abuse vectors in new features and propose ways to mitigate or eliminate them.
• Interact directly with players via our dedicated channels to help resolve reports.
• Become part of an inclusive, multicultural, and multilingual Trust & Safety team working across the globe.

Requirements

• 2+ years of experience in content moderation.
• A college degree.
• Fluency in both English and Portuguese. Additional languages are a plus.
• Experience working with technical systems such as CRMs, moderation systems, and admin panels.
• Interest in mobile gaming.
• Experience working and communicating in a fully remote environment.
• Availability to work both day and night shifts.
• Comfort navigating challenges in a fast-paced, constantly evolving environment without compromising work quality.

About the Company

ABOUT HIGHRISE

Highrise is a digital fashion platform with millions of players who live and breathe style. We're in the business of fashion, it just happens to be digital. More than just an app, Highrise is user-driven, a community where people connect, create, and build meaningful social experiences together. Identity, self-expression, and taste are at the core of everything we build.

Our players notice the difference between good and great, and so do we.