Top User Growth Manager - TikTok LIVE - Paris

Top User Growth Manager - TikTok LIVE - Paris at TikTok in Paris, France.

Responsibilities

The LIVE Operations team is focused on building a scalable and high-performing TikTok LIVE ecosystem. By working closely with a wider group of consumer audiences, creators, and creator agencies, we drive long-term growth through content innovation, monetization enablement, and community development.

We're looking for someone to join our expanding TikTok LIVE team in Paris, managing a portfolio of French-speaking VIP accounts(Gifters). You'll build close relationships with our VIP Gifting community, gather their feedback on their experiences of using TikTok LIVE, as well as educate them on our latest tools and features. You'll work cross-functionally with multiple internal teams to ensure we're always delivering the best possible experience for our TikTok LIVE viewers.

You will own end-to-end user strategy, leveraging data to improve user engagement, retention, and revenue performance.

• Build and manage a VIP user Portfolio and build an understanding of VIP user behaviour through relationship building, feedback and data
• Analyze performance and present findings, identifying trends and patterns.
• Help our VIPs to get to grips with our new features, tools and technology
• Work cross-functionally with gifting, product and creative teams to enhance and improve the LIVE experience.
• Work with Community and Agency manager teams to help them improve their understanding of the motivations of VIP gifters
• Help create and monitor revenue growth strategies.
• Work with our Trust & Safety, payments and product teams and act as an advocate for our VIP communities.

Requirements

Minimum Qualification(s)

• 5+ years of experience in user ops / growth / customer success, with demonstrated experience of high-value client relation management and campaign project management in a data-driven environment
• Ability to turn insights into execution
• Fluent in English & French (both written and spoken to communicate with the French team)

Preferred Qualification(s)

• Experience in live streaming / social / creator platforms
• Familiar with VIP support & monetization (gifting, subscriptions, etc.)

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.