TikTok Shop - Strategy & Operations Manager, Global E-Commerce Resource Management

TikTok Shop - Strategy & Operations Manager, Global E-Commerce Resource Management at TikTok in Seattle, WA.

Responsibilities

• Lead the development and continuous improvement of global ROI frameworks for TikTok Shop, ensuring consistent definitions, methodologies, and reporting standards across regions.
• Conduct strategic analysis and research on global resource management topics, identifying opportunities to improve efficiency, prioritization, and capital allocation.
• Work closely with regional resource management leads and cross-functional stakeholders to implement global standards and drive operational excellence.
• Prepare clear strategy documents, analytical reports, and executive-level materials to support decision-making and communicate insights to leadership.
• Act as a key coordination point across global teams, facilitating alignment and driving initiatives from concept through implementation.
• Operate effectively in a global, fast-paced environment, collaborating with stakeholders across multiple time zones.

Requirements

• 5+ years experience of strategy, analysis, or finance at leading tech companies. Experience in e-commerce and marketplaces, or experience in resource management is a plus.
• Familiarity with financial analysis and ROI calculations.
• Proven ability to coordinate across regions and stakeholders, driving alignment and execution in a global organization.
• Experience working with leadership, with a proactive mindset and the ability to independently drive initiatives forward.
• Strong written communication and documentation skills, including the ability to produce clear strategy papers, frameworks, and analytical reports.
• Excellent analytical and problem-solving skills, with experience in areas such as resource planning, ROI analysis, business strategy, or operations.
• Comfortable working in a high-growth, fast-changing environment with global teams.

Job Information

[For Pay Transparency] Compensation Description (annually)

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About the Company

The Global E-commerce Resource Management team for TikTok Shop plays a critical role in driving scalable growth across our international markets. The team operates at the center of global planning and resource allocation, partnering closely with regional leaders to ensure investments are deployed effectively and aligned with business priorities. We are looking for a resource planning & analytics associate for our newly formed global resource management team.

Additional Information

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.