TikTok Shop - GTL Logistics - Quality Assurance Associate - Indonesia

TikTok Shop - GTL Logistics - Quality Assurance Associate - Indonesia at TikTok in Jakarta, Indonesia.

Responsibilities

The Quality Assurance Associate is responsible for supporting the implementation and maintenance of operational quality standards across the express logistics operation. The role focuses on monitoring operational performance, diagnosing process gaps, driving corrective actions, and strengthening quality culture within all operational functions.

• Support the design, implementation, and continuous enhancement of operational quality frameworks, SOPs, service standards, and quality control processes across logistics operations.
• Identify operational gaps, inefficiencies, and recurring issues through root cause analysis, and implement corrective and preventive action (CAPA) plans to improve operational performance.
• Track and analyze operational KPIs, quality metrics, and service performance indicators to ensure compliance with company standards and targets.
• Perform operational audits, process observations, and quality checks across hubs and operational sites to ensure process adherence and execution excellence.
• Prepare quality reports, performance dashboards, and actionable recommendations for management, while ensuring timely escalation of critical operational issues.
• Partner closely with operations leaders and stakeholders to implement action plans, improve process compliance, and align operational execution with business objectives.
• Promote quality awareness, accountability, and continuous improvement through training, coaching, process socialization, and best-practice sharing across operations teams.

Requirements

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 3 years of experience in Operations Excellence, Quality Assurance, Process Improvement, Logistics Operations, or a related function.
• Strong analytical and problem-solving skills with experience in root cause analysis and CAPA methodologies.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, or similar).
• Experience conducting operational audits, quality assessments, and process reviews.

Preferred Qualifications

• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication, presentation, and project management abilities.
• Familiarity with Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies is an advantage.
• Ability to work in a fast-paced, data-driven logistics or e-commerce environment.
• Willing to work from North Jakarta.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.