TikTok Shop - Account Manager (Multiple Categories)

TikTok Shop - Account Manager (Multiple Categories) at TikTok in Munich, Germany.

Responsibilities

The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative E-commerce platform that helps shoppers discover and purchase products within the app, TikTok E-commerce enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting merchants and creators through our safe and trusted shopping platform.

We are looking for someone with an entrepreneurial spirit, who is adaptable, collaborative, and is able to work with a number of merchants, and internal stakeholders in a fast paced and exciting environment.

• Focus is on acquisition and incubation of new sellers
• Responsible for one of the following categories: Home & Living, Electronics, or FMCG
• Map the category landscape, and define priority on which segment to be developed in collaboration with partners
• Build the category/sub-category and a clear roadmap to manage long-tail partners
• Plan, execute and maintain category performance
• Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up their mid and long term account plan and help them grow their business sustainably on the platform
• Work cross functionally with internal teams and external service vendors to help partners with content on platform
• Own internal projects to contribute to the category's ecosystem as a whole (including campaigns, product launches, B2B marketing)
• Come up with initiatives to continuously improve competitiveness advantage

Requirements

Minimum Qualification

• 1+ years of relevant work experience in Business Development/Sales/Account Management/New Seller or User Acquisition, or equivalent fields
• Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills
• Customer service orientation and experience working in a client-facing capacity
• Strong sense of social content (livestream and short-video is a preference)
• Fluent in English and German to ease communication with German stakeholders

Preferred Qualifications

• Strong network of German selling partners and strong knowledge of the Germany e-commerce category industry landscape, consumer demands, or digital evolution
• Eager to win, growth driven, business mindset, result driven
• Collaborative and open to changes and challenges and learn
• A fast learner with a good sense of judgment and original thinking
• Ability to thrive in ambiguity and adapt to change quickly

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.