Third-Party Care Coordinator

Role Summary

The Third-Party Reproductive Coordinator provides administrative and practical support to patients participating in the third-party program, preparing them for treatment by providing information regarding each clinical aspect of the treatment cycle, as determined by physician. The Third-Party Reproductive Coordinator works in a collaborative relationship with physicians, the care team and the clinical department, as well as with other departments and employees.

This is a fully remote position.

Responsibilities

What the role entails

• Serve as the primary contact for intended parents, ovum donors, and gestational carriers from initial consultation through treatment start.
• Provide information on treatment cycles, including IVF, donor cycles, gestational carriers, and other third-party reproductive options.
• Ensure compliance with FDA regulations and clinic protocols.
• Review patient records, coordinate necessary tests, and track pre-cycle requirements.
• Assist with consents, documentation, and communication with external agencies.
• Support outside physicians using the clinic’s services.
• Participate in staff meetings, professional development, and marketing efforts.
• Cross-train and provide coverage as needed.
• Other duties as assigned, within the scope of practice.

Benefits

Education and/or Experience

• High School Diploma or equivalent required; Bachelor’s degree preferred
• Minimum of two years of work experience in healthcare preferred
• Minimum of one year of work experience as a Third Party Coordinator strongly preferred
• Prior experience in IVF preferred
• Why You'll Love Working Here – Our Amazing Benefits:
• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
• Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!
• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
• Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.