Technicien.ne Supervision CYBER F/H

Role Summary

As a CYBER Supervision Technician for one or more Large Account clients, you will operate in the heart of a collaborative environment involving all client stakeholders, such as level 2 Cybersecurity expert analysts, SOC experts and Customer Service.

The qualities expected in this position

• Customer service;
• Team spirit;
• Curiosity and motivation in the face of changes;
• Analytical mind, ability to diagnose and propose solutions (technical fault resolution);
• Ability to adapt and prioritize;
• Ability to communicate and conduct telephone interviews;
• Ability to take initiatives and be proactive;

Excellent knowledge in the areas of networking, IT, infrastructure.

Entity

Requirements

BAC+2/BAC+3 training, ideally in the field of networks, telecommunications or IT, or even in cybersecurity with preferably a first professional experience in the field of supervision and ticketing.

About the Company

Your missions will be as follows

You handle alarms and incidents affecting customer solutions, qualify the malfunction and participate in the diagnosis independently or with the support of the appropriate operational agent (referent, level 2, experts).

You ensure communication with the customer from the opening to the closing of a ticket (by telephone or interface via the Operations Portal).

You prioritize incident management (network, IT, security) and alert the activity supervisor when necessary.

You are responsible for a scope of activity, you ensure the rigorous treatment of these incidents remotely in compliance with contractual commitments.

You work independently while benefiting from the collective technical and professional support of your team.

You communicate in a proactive, clear and appropriate manner, both with customers and Customer Service, contributing to customer satisfaction & loyalty and the development of Orange's image.

Orange Cyberdefense is the strategic entity of the Orange Group dedicated to digital security. We support companies of all sizes, critical organizations, administrations and local authorities in the design of their cybersecurity strategies, their implementation and their operational management.

We provide them with our expertise to ensure the best level of protection of their data, their equipment and the services they offer to their customers or constituents.

With a turnover of €1.3 billion in 2025, 7% growth and more than 3,300 experts dedicated to cybersecurity, we are today positioned as the European leader in the cyber defense market.

Our vocation is to build a safer digital society.