Technical Writer

Role Summary

Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.

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Our partner is an award-winning SaaS platform to help retailers manage and resell returned stock without the need for return to the retailer.

Our client can help international ecommerce retailers by providing warehouses all over the world.

They operate warehouses in the UK, US, Australia, Germany and France. They also have access to a further 100 warehouses globally that can be switched on according to your needs.

Responsibilities

• Create exceptional internal and external facing documentation. These will
• include user, integration, and API developer guides along with in-platform,
• installation/configuration instructions and system operations.
• Prepare client resources and educational materials, including videos, demos,
• tutorials, training materials, guided tours, general & technical overview, and
• FAQs.
• Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
• Publish weekly release notes to internal and external stakeholders with

information on product updates, releases, and fixes.

• Drive documentation consistency and continuously update content with current

information.

• Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
• Produce high-quality documentation for web-based applications.
• Gather information by working closely with engineers and writers, reading

design documents and specifications, and using pre-release software to write software documentation.

• Update existing docs to reflect changes to functionality.
• Edit existing developer-written content in preparation for publication.
• Create documentation plans and schedules.
• Create and update documentation and help systems for minor and major

releases.

• Follow established processes and procedures.
• Support and contribute to departmental goals.
• Contribute with team collaboration between Development, QA, Product
• Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials,
• 2 installation/configuration instructions, training class materials, and API documentation.

Requirements

• At least 2 years of work as a Technical Writer or other Technical Position.
• Strong writing, production, and technical editing skills.
• Very strong analytical skills and ability to operate in a fast-paced environment

with evolving project requirements and priorities.

• Excellent communication and teamwork skills, including willingness and ability

to consult with subject matter experts from engineering, support, and product management.

• Bachelor's Degree, preferably in a technical field such as computer science or a

focus on English, writing, or communications.

• Perfect command of the English language.
• Attention to detail with a creative eye.
• Portfolio of work and/or writing samples.
• A familiarity with API documentation for NET APIs.
• A familiarity with working and experimenting with code samples to better

understand the needs of API consumers.

• Ability to address feedback efficiently and thoroughly on published content from both customers and internal support representatives.
• Passionate about learning and developing.
• Enjoys working as part of a team in a collaborative environment.
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
• Experience with documentation publishing software.
• Prior experience working within IT Development, SaaS or web-based technology environment. Experience as a Software Product Trainer would also be beneficial.
• Proven experience producing technical content for public consumption.
• Experience with source control systems and workflow tools (JIRA)
• A proactive and open-minded attitude to resolving problems and delivering

results.

• Experience in creating documentation for audiences with different levels of technical skill.
• Ability to read some programming code.
• Experience in presenting technical information in a live setting, such as

classroom training, presentations, or video conference.

• Strong technical aptitude–ability to quickly learn new concepts and tools.
• Desire and ability to innovate and improve upon current processes.
• Experience creating infographics to communicate workflow processes and

abstract topics more clearly.

• Experience working with Agile/Scrum software development teams.
• Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.

Benefits

• Sodexo vouchers.
• Option for Multisport card at a discounted price.
• Competitive salary commensurate with experience and education.
• Employee referral program.
• Addtional healthcare with dental service.
• 24/7 access to e-learning platforms.
• Company sponsored certifications and courses
• ~~~~~~~~~~
• If this position is of interest to you and you meet the requirements, please send your updated CV.

For any questions you may have, please contact us:

• 0878 344 034 or
• Thank you!
• ~~~~~~~~~~
• We will contact only approved candidates! Our services are free of charge to all applicants.
• ***
• All candidates will be treated in strict confidence.
• All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.
• ***
• Human Power has an indefinite license № 3084 issued by the National Employment Agency to provide services in the field of human resources.
• ***
• Human Power is part of BNI Industry.

About the Company

JOIN US ON OUR MISSION

Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, *** was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, *** has been recognized by Glassdoor and Crain's for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women's Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.

What bonds our community together is our commitment to 5 Core Values:

Come Hungry

Carry Each Other

Drive Undeniable Performance

Respect People, Privacy, Ideas

Bounce Back

Come join us on our mission.

Information Technology

is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use *** to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. *** recently acquired &&& so marketers can now unlock more revenue than ever before across SMS and email.