Technical Support Representative

Role Summary

Work Hours

Full-time, Eastern Standard Time business hours, Remote

Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner
• Provide basic technical support for software, user access, and general system navigation
• Create, update, and resolve support tickets using our ticketing system
• Escalate complex issues to appropriate internal teams when necessary
• Document all customer interactions and troubleshooting steps accurately
• Follow standard operating procedures and contribute to knowledge base updates

Requirements

• General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
• Prior experience in a technical support or customer service role preferred
• Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
• Knowledge of FileZilla and FTP clients is a plus
• Strong written and verbal communication skills
• Automotive background is an asset but not required
• Ability to work independently and troubleshoot effectively

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO

About the Company

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.