Technical Product Specialist - Monetization Product Operations, TikTok Japan

Technical Product Specialist - Monetization Product Operations, TikTok Japan at TikTok in Tokyo, Japan.

Responsibilities

As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, Japan, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.

As a Technical Product Specialist, you will be responsible for end-to-end technical product support for advertisers and internal stakeholders, including troubleshooting and resolving complex product and technical issues raised via ticketing systems. Additionally, you will act as a critical bridge between client-facing teams and product/engineering teams, translating advertiser needs into clear, actionable product and technical improvements for the platform.

Be part of a dynamic and innovative team focused on shaping the future of TikTok's monetization products.

• Troubleshooting: Investigating and resolving technical issues raised by both internal stakeholders and advertisers via ticketing systems.
• Product Support Enablement: Supporting the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
• Vendor Training & Upskilling: Coaching vendor teams to improve quality and efficiency, and ensuring technical alignment across global support hubs.
• Quality Audits & Knowledge Management: Performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to the improvement of internal documentation.
• Technical Collaboration: Acting as a bridge between client-facing and product/engineering teams, ensuring advertiser needs are clearly translated into actionable improvements.

Requirements

• Bachelor's degree in computer science, similar technical field of study or equivalent practical experience
• 2+ years of experience in customer support, technical support, product operations, or customer success.
• Fluent in written and spoken English and Japanese, to communicate fluently with stakeholders and cross-function teams across APAC including Japan and Singapore.
• Ability to troubleshoot product and technical issues via tickets
• Strong communication skills when interacting with internal stakeholders and advertisers.
• Basic data awareness and attention to detail for quality audits and documentation.
• Ability to collaborate effectively across teams and align on action items.

Preferred Qualifications

• Experience with advertising monetization products or platform products.
• Experience working with global support hubs or vendor teams.
• Experience in knowledge base management, QA audits, or process improvement.
• Familiarity with ticketing systems and advertiser support workflows.
• Strong problem-solving skills and ability to work independently.
• Proactive, structured, and able to manage multiple tasks efficiently.
• Experience supporting product launches and feature rollouts.
• Ability to create training materials and conduct up-skilling for teams.
• Experience working with SMB advertisers or global clients.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.