Technical Account Manager - Cybersecurity

Role Summary

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.

Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue .

The Cyber Security Advisory (CSA) team at Ontinue plays a critical role in delivering expert security guidance and hands-on technical support to our customers. As a Cyber Security Advisor, you’ll be at the forefront of this mission, acting as a trusted security partner throughout the customer journey — from initial onboarding through the full lifecycle of the service.

In this role, you’ll help customers understand, adopt, and continuously improve their security posture by translating complex security concepts into clear, actionable guidance. You’ll work closely with customers to ensure Ontinue ’s capabilities are aligned to their environments, goals, and risk profiles, proactively identifying opportunities to strengthen defenses and address emerging threats.

By building strong relationships and providing ongoing advisory support, Cyber Security Advisors help customers realize maximum value from the Ontinue platform, improve operational resilience, and make informed security decisions with confidence.

Customer Engagement

Interface directly with customers, providing expert advice and indirect leadership in cyber security to address their unique needs and challenges.

Technical Expertise

Leverage your cyber security experience to deliver proactive support and guidance, helping customers optimize their security defenses and mitigate risks effectively.

Microsoft Focus

Utilize your knowledge of Microsoft security products, including Azure, Microsoft Sentinel, KQL, and the Microsoft Defender suite, to offer tailored recommendations and solutions.

Relationship Building

Build and nurture strong relationships with customers, acting as a reliable and trustworthy partner in their journey to enhance security posture and resilience.

Requirements

Continuous Improvement

Stay abreast of the latest cyber security trends, attacker tradecraft, and best practices, continuously enhancing your skills and knowledge to better serve our customers.

Required Experience & Skills

• Minimum 3 years of cyber security experience, with a proven track record of providing advisory services to clients or internal stakeholders.
• Confident communicator with strong interpersonal skills, capable of effectively interfacing with all levels of business and providing informal leadership in cyber security matters.
• Strong understanding of Microsoft security products and technologies, with proficiency in Azure, Microsoft Sentinel, KQL, and the Microsoft Defender suite or related product lines.
• Deep understanding of attacker tradecraft and security hardening techniques, enabling you to offer valuable insights and recommendations to clients.
• Fluent in English.

Nice to Have

• Scripting/programming skills to automate security tasks and processes.
• Experience in incident response and threat hunting, enhancing your ability to detect and respond to security incidents effectively.
• Deep expertise in Microsoft Entra, contributing to comprehensive security assessments and solutions.
• Background in network and system administration, providing a holistic understanding of security infrastructure.
• Experience in the managed security services industry, familiarizing you with the unique challenges and opportunities in delivering security services at scale.

Benefits

• We have been recognized as a top place to work! In addition to a competitive salary, we also offer great benefits and access to management and Microsoft training.
• Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Additional Information

If you have the skills and experience required and feel that Ontinue is a place you can belong, we would love to get to know you better! Please drop an application for this role and our talent acquisition manager will be in touch to discuss further.