Technical Account Manager

Technical Account Manager at Evinced in United States.

Role Summary

Description

Responsibilities

• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Own onboarding and time-to-value. Build and execute the customer onboarding plan, partnering with Sales and Solutions Engineers.
• Drive adoption & Utilization within our product line.
• Troubleshoot complex issues - working closely with Support on tickets and bugs.
• Conduct QBRs, user interviews, customers’ on-sites,, high-quality demos and training sessions.
• Partner with your enterprise Account Executives to align on customer outcomes, expansion, and renewal.

Requirements

• 3+ Years experience in B2B SaaS, with Fortune 1000 enterprise customers
• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives.
• Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders.
• Willingness to travel for customer onsites/conferences and internal meetings.
• Ability to understand code and work across multiple development environments.
• The role is fully remote, must be based in USA, EST time zone (any of the states).
• Bonus: Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines & accessibility knowledge is a plus.

About the Company

We know the title says "About Us." But really, it's all about you.

At Evinced , we believe the way to make a true difference starts with our team — people passionate about solving complex technical challenges and creating a positive impact.

Forget about the buzzwords. Want to work on products that break barriers and build an inclusive digital space?

At Evinced , you'll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically — saving developers time and reducing risk.

Ready to make your impact on different products, the roadmap, and most importantly — on billions of people worldwide who experience disabilities?

It's more than a job. It's a mission.

Your Team

We are looking for a highly experienced and self-driven Technical Account Manager, based in USA in EST time zone , to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management.

You'll serve as a trusted technical advisor — helping named enterprise customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

The role is fully remote, we are looking for someone based any of the USA states in EST time zone.