Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur

Team Lead - Evaluation & Investigation Search Operations - Kuala Lumpur at TikTok in Kuala Lumpur, Malaysia.

Role Summary

What I will be doing

• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
• Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Requirements

• Bachelor's Degree or equivalent education/experience.
• 3+ years' experience working on quality management in a major tech or media company.
• Recent and minimum 4 years experience as Team Lead/Content Manager/ Technical Lead
• Strong people management skills and currently managing large teams with diverse skills.
• General knowledge about Search Engineering/Search engines and Search related strategies.
• Proficiency in English is required as working language for the role

Preferred Qualifications

• An advanced Degree is preferred
• Experience in Search operation is a plus
• Deep understanding of online safety, privacy, and expression issues
• Strong attention to details and ability to work independently
• Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
• Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

About the Company

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Evaluation and Investigation team is working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.