Support Technique L2 (Microsoft 365 & Azure)

Role Summary

Overall responsibility for L2 technical support: Management of incidents, problems and critical changes.

Change management: Management of change processes, validation, and monitoring of their execution.

Audits and recommendations: Carrying out customer audits and proposing best practices.

Technical documentation: Writing and reviewing operational procedures (SOPs), update reports and change reports.

Major Incident Management: Support for high severity tickets, including service requests and service restoration.

Customer relations: Understanding customer needs and producing proofs of concept (POC) or demonstrations for new solutions.

Business support: Support for internal teams according to organizational needs.

Requirements

• L2 Technical Support Engineer to strengthen his team dedicated to the management of Microsoft 365 and Azure infrastructures.
• 1 to 3 years of practical experience in L2 technical support: an asset (e.g. Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert).
• Active Directory: Management of objects and groups, GPOs.
• Azure: AD FS, Azure AD Connect, Azure MFA.
• Microsoft 365: Exchange Server, SharePoint, MS Teams.
• Hybrid environments: Exchange and Office 365.
• PowerShell: Scripting and automation.
• Network: Basic to intermediate knowledge.
• Safety: Intermediate good safety practices.

Benefits

Joining ALTEN MAROC means benefiting from

• Diversified professional paths with career opportunities, internal, sectoral, geographic and professional mobility.
• Certification and diploma training courses.
• Regular events to combine well-being and performance

Looking forward to reading you!

About the Company

ALTEN DELIVERY CENTER MAROC, Subsidiary of the world leader in engineering and technology consulting created in 2008 and present in Fez, Rabat, Tetouan and Casablanca, today has more than 2,300 consultants and is aiming for a center of excellence of 3,100 ALTENian consultants by the end of 2024. ALTEN Maroc is now a major player in the professional integration of engineers. We support our clients, industry leaders, in their development strategies in the fields of automotive, rail, IT, R&D and Telecoms & Media.