Support Operations Expert - Fully Remote | Upto $120/hr

Role Summary

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

• Position: Customer success / support operations Evaluator
• Type: Contract
• Compensation: $80–$120/hour
• Location: Remote
• Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.

Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.

Provide clear, structured written feedback to improve AI outputs.

Collaborate with teams to ensure high-quality deliverables.

Work independently and asynchronously to meet deadlines.

Requirements

• 5+ years of relevant professional experience in Customer success / support operations .
• Native or professional fluency in English .
• Highly proficient in Microsoft Office and Google Workspace , especially Slides .

Preferred

Advanced degree ( Master's or higher) from a reputable institution.

• Application Process (Takes 20–30 mins to complete)
• Upload resume
• AI interview based on your resume
• Submit form
• Resources & Support
• For details about the interview process and platform information, please check:

Additional Information

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.