Student Engagement Officer

Role Summary

Vacancy Number

#407

Position Title

Student Engagement Officer

FTE / Hours

Full-Time – 1.0 (38.0 hrs per week)

Department

Student Services

Award / Agreement

Melbourne Polytechnic Academic and Professional Staff Agreement 2025 (PACCT)

Develop, coordinate and deliver student engagement programs, events and activities that enhance the student experience and support student participation, belonging and retention.

Reporting to the Team Lead SLAM, the Student Engagement Officer develops, coordinates, delivers and evaluates student engagement programs, events and activities that enhance the student experience and support successful transition to tertiary study.

Working collaborativelyacross Melbourne Polytechnic, you will use student feedback and student voice to develop initiatives responsive to the needs of diverse student cohorts. You will coordinate the end-to-end delivery of student events and activities, including stakeholder engagement, communications, resources, budgets and casual staffing.

This role also contributes specialist knowledge and practical advice on student engagement and event delivery, working across teaching areas, Student Services and other departments to support positive student experiences, participation, belonging and retention.

You must hold, or be eligible to obtain

• A valid Victorian Working with Children Check (Employee)
• A National Police Check
• Any other role-specific employment, regulatory or safety checks required for the position

Please ensure you

Complete all pre-screening questions

Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills and experience align with the role

Responsibilities

In this role, you’ll enjoy

• Meaningful work that supports education, training, innovation and student success
• A supportive and collaborative team environment
• Flexible work arrangements, where applicable
• Exposure to diverse programs, systems and continuous improvement initiatives
• A values-driven organisation committed to inclusion, wellbeing and quality
• Devise, plan, coordinate, deliver and evaluate student-focused events, programs and activities that promote student engagement, participation, belonging and retention
• Coordinate transition and orientation activities, including Campus Welcomes, Higher Education student orientation and other initiatives that support new students to integrate successfully into Melbourne Polytechnic
• Manage multiple events and activities concurrently through the full event lifecycle, coordinating plans, timelines, documentation and operational requirements
• Proactively seek and analyse student feedback and student voice to inform future programs and implement improvements in response to emerging student needs
• Work collaboratively with teaching departments and other service areas to connect the broader student experience with learning and educational outcomes, and provide students with information and access to relevant services where appropriate
• Build effective relationships with community organisations, industry partners, sponsors, suppliers and other stakeholders and coordinate their involvement in student engagement programs and activities
• Coordinate event communications and documentation and contribute content for social media and other student communication channels
• Coordinate event logistics, resources, suppliers, procurement and service providers, monitor expenditure against allocated budgets and support payment and reconciliation processes
• Recruit, onboard, train and supervise casual staff and student placements as required, including rostering, allocation of duties, timesheets and appropriate guidance and support
• Support safe and professional event delivery, maintaining appropriate records and documentation and exercising judgement and initiative to resolve operational matters or escalate more complex issues where required

Requirements

Demonstrated experience in the development, coordination, implementation and evaluation of events, recreational activities, student engagement initiatives and/or community development programs

• Demonstrated ability to plan and manage multiple events, programs or activities concurrently from initial planning through to delivery and evaluation
• Highly developed organisational, planning and prioritisation skills, with the ability to work independently, manage competing priorities and meet deadlines
• Strong event coordination and logistical skills, including experience coordinating resources, suppliers, procurement and event documentation
• Demonstrated ability to engage effectively with students and develop initiatives responsive to the needs of diverse student cohorts

Strong interpersonal and stakeholder engagement skills, with the ability to build productive relationships across internal teams, community organisations, partners, suppliers and other stakeholders

• Highly developed written and verbal communication skills, including presentation, facilitation and cross-cultural communication skills
• Demonstrated ability to gather, interpret and respond to stakeholder or participant feedback and use evaluation findings to improve programs and activities
• Demonstrated ability to exercise initiative and judgement, resolve operational issues and appropriately escalate complex matters
• Experience coordinating, supervising, training and allocating work to casual employees, volunteers and/or student placements
• Sound administrative and financial management skills, including monitoring expenditure, coordinating supplier payments and maintaining accurate records
• Ability to prepare clear communications and contribute content for digital, social media and other student communication channels
• Ability to manage own workload and adopt flexible work practices to meet operational and event requirements

Demonstrated commitment to inclusive practice, student-centred service delivery, health and safety, equal opportunity, quality assurance and continuous improvement

Qualifications & Mandatory Checks

• Appointment to this position is subject to meeting the qualification requirements (where applicable) and the successful completion of all mandatory employment checks.
• To be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.

Mandatory Checks

Appointment to this position is subject to the successful completion of all mandatory employment checks.

File Requirements

• Maximum file size: 2MB per document
• Preferred format: PDF (Word .doc or .docx accepted)
• Avoid special characters in file names (e.g. ! @ # % *)
• What Happens Next

Benefits

• Melbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.
• Ongoing
• Preston

Additional Information

Tuesday, 22 September 2026

Click Apply to submit your application through Melbourne Polytechnic’s careers portal. You will be able to view the full Position Description and upload your documents online.

Our selection process may include

• An interview (in person or via Microsoft Teams)
• Reference checks
• Employment and qualification verification

We aim to provide a respectful and timely recruitment experience for all applicants.

For further information, please contact the Recruitment Team via ***********@melbournepolytechnic.edu.au

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates. We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.