Strategic Account Manger

Role Summary

**REMOTE WITHIN CANADA**

The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.

The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.

Responsibilities

• **Customer & Account Management**
• Establish and maintain strong working relationships with assigned strategic customers and key prospects
• Act as the primary point of contact for customer engagement, communication, and escalation
• Understand customer business objectives and align Friedman solutions accordingly
• **Revenue Growth & Retention**
• Manage and regularly communicate the Professional Services pipeline
• Oversee contract renewals and identify expansion and upsell opportunities
• Support sales efforts by identifying new opportunities within existing accounts and net-new out reach
• **Cross-Functional Collaboration**
• Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams
• Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support
• Build relationships with key internal stakeholders and leadership
• **Product & Industry Expertise**
• Develop a strong understanding of all Friedman Corporation applications and products
• Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions
• Represent Friedman professionally in customer meetings, webinars, and events
• **Reporting & Process Adherence**
• Maintain accurate account information, pipeline data, and forecasting
• Follow established internal processes and systems (CRM, time entry, customer tools)
• Participate in regular one-on-ones, performance check-ins, and development discussions

Requirements

• 5+ years of experience in account management, strategic sales, or customer success
• Experience working with enterprise or mid-market B2B customers
• Strong communication, relationship-building, and organizational skills
• Ability to manage multiple accounts and priorities effectively

**Preferred**

• Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software
• Background working with Professional Services organizations
• Familiarity with CRM systems and account forecasting
• The max salary range allotted for this position is between $120,000-$135,000 CAD