Staff IT Engineer

Role Summary

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn.

As a Staff Systems Engineer, Automations & Integrations, you will be a hands-on technical leader designing and delivering enterprise-wide automations, AI-assisted workflows, and governed data integrations across Ironclad’s business technology landscape. You’ll work across Biz Tech and partner teams (GTM, EPD, G&A, and more) to build resilient, observable automation frameworks and integrations that materially improve employee and customer experiences and business velocity. You’ll combine deep technical expertise in tools like Workato, Glean, and our core SaaS/identity stack with strong systems thinking to create reusable patterns, robust error handling, and governed data flows that scale safely and reliably.

This is an individual contributor role with broad scope and influence: you will partner closely with stakeholders and engineering peers, mentor other automation engineers, and set technical direction for high-impact initiatives in automations, integrations, and AI.

Responsibilities

• Design and build robust automations and integrations across our business systems (e.g., Salesforce, NetSuite, BambooHR, identity, engineering and ticketing tools), with a focus on reliability, observability, and reusability in Workato and adjacent platforms.
• Lead complex, cross-functional integration projects end-to-end: requirements, solution design, implementation, testing, deployment, and hypercare for GTM, EPD, and G&A stakeholders.
• Operationalize AI-powered workflows and agents (e.g., knowledge retrieval, intelligent triage, automated approvals, autonomous and prompted user workflows) by integrating Glean and other AI tools into systems and processes in a governed way.
• Establish and evolve standards for automation design, testing, monitoring/observability, documentation, and security/compliance; drive adoption of shared patterns, components, and best practices across Biz Tech and partner teams.
• Implement best-in-class error handling and alerting for automations, including clear runbooks, routing, and remediation patterns to minimize impact on end users and business operations.
• Model and champion high-quality engineering practices in Workato and related stacks (version control, peer reviews, CI/CD for recipes, configuration-as-code where appropriate).
• Partner with stakeholders and executives to translate business problems into technical designs and roadmaps, balancing quick wins with scalable architectures and measurable outcomes.
• Mentor and uplevel other engineers and analysts through design reviews, pairing, documentation, and internal enablement sessions, helping grow our automation and AI capabilities across the company.
• Continuously explore and introduce innovation in automation patterns, AI agentic capabilities, and integration approaches while maintaining appropriate governance and reliability.

Requirements

• 5+ years of experience in automation, integration, or data engineering roles, with a strong track record of owning and delivering complex, business-critical systems (preferably in SaaS/B2B environments).
• Expertise with Workato as a primary automation platform, including recipe design, API integrations, SDK/custom connectors, error handling, and operational best practices; Workato Automation Pro certification is a plus.
• Hands-on experience with Glean (or similar AI knowledge platforms), including administration, API usage, and integrating AI retrieval/agentic workflows into business processes.
• Deep familiarity with core enterprise systems, such as Salesforce, NetSuite, BambooHR, Okta/identity, and engineering/ticketing systems, and how data and processes flow across them.
• Strong architectural and automation design skills, able to define patterns, reference architectures, and reusable components for integrations and workflows.
• Solid background in ETL/ELT, data modeling, and SQL/T‑SQL, plus proficiency in at least one scripting or programming language (e.g., Python, Ruby, or similar) to build integrations, utilities, and tooling as needed.
• Proven experience operationalizing automation workflows and AI models for enterprise use cases, including monitoring, observability, governance, and lifecycle management.
• Excellent stakeholder engagement and communication skills, with the ability to translate business problems into technical designs and to articulate trade-offs and recommendations clearly to both technical and non-technical audiences.
• Comfortable leading by influence: driving standards, guiding solution design, and mentoring peers without direct people management responsibilities.

Base Salary Range: $160,000 - $185,000

+Bonus + Equity

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Benefits

US Full-Time Employee Benefits at Ironclad

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at
• **UK Employee-specific benefits are included on our UK job postings
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the Company

CUSTOMER VALUE AT IRONCLAD

The Customer Value team is at the centre of Ironclad’s mission to power the world’s contracts. Working cross-functionally and directly with our customers, we help build products that legal teams love and ensure customers achieve meaningful value from Ironclad.

As a Technical Support Engineer, EMEA you will play a critical role in delivering an exceptional customer experience. You will serve as a trusted point of contact for technical support questions, using your deep product knowledge, technical aptitude, and empathy to diagnose issues and drive them to resolution. We’re looking for a customer-focused, creative, and collaborative team member who takes ownership, moves with urgency, and continuously looks for ways to improve the support experience.

We are currently only considering candidates based in and around London. As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection. There may be additional in-office days for team or company events.