Specialist, IT Service Delivery

Role Summary

Start with customer, end with customer

Resolve onsite and remote IT issues.

Identify and assess user problems.

Troubleshoot software and hardware issues.

Setup staff accounts and platform installations.

Meet performance KPIs, SLAs, and CSAT targets.

Business travel may be required within local markets.

Own it End-to-End in technical capabilities

Configure and install hardware, software, and door access & CCTV systems.

Perform basic network troubleshooting.

Manage scheduled maintenance and upgrades.

Support Audio and Visual needs for meetings and events.

Scale IT through governance

Track and manage IT assets throughout their lifecycle.

Log and process technical support tickets.

Assist in addressing security incidents.

Enforce and advise on IT policies and compliance.

Responsibilities

Vendor Management & Procurement

• Manage technical procurement following internal policies.
• Monitor vendor delivery against contracts and orders.

Continuous Improvement

• Improve processes and implement changes for the organization.
• Maintain technical guides and knowledge-base articles.

Requirements

• Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Collaborative problem-solver for complex technical issues.
• ITIL, CompTIA A+ or relevant professional certifications are highly desirable
• Ability to work independently and own problems end-to-end
• Strong customer service orientation.
• Excellent communication skills.
• At least deep knowledge in one or more of the following areas:
• Jira & Confluence
• AD, Slack, and Google Workspace admin
• Zoom admin and event support
• Windows and MacOS automated installation
• IT networking knowledge

Benefits

• Periodic fun & engaging company events & team activities
• Opportunity to be a value-adding contributor to this fast-growing global company
• Challenging and fulfilling steep learning curve
• Health & Personal Accident Insurance
• Employee Discount Codes
• Phone Allowance
• Wellness Program (fitness/badminton/football)

About the Company

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.