Specialist, Cruise Line Program

Role Summary

This position manages the in-kind Cruise Line program, including handling booking requests for wishes on behalf of chapter program staff. Collaborates with cross-functional teams, including Corporate Alliances, Medical Affairs, Finance, as well as the corporate partner, in developing and coordinating this in-kind partnership and program.

Responsibilities

• Manages and coordinates the Cruise Line in-kind program in support of chapter wish requests.
• Advises and supports chapters on program utilization.
• Collaborates with Corporate Alliances team in securing, developing, and optimizing this in-kind resource for chapters, ensuring alignment with chapter needs, developing efficient processes and trainings, and communicating with stakeholders.
• Analyzes, tracks and reports on program utilization.
• Synthesizes and shares chapter feedback to improve program impact.
• Directly completes booking requests.
• Prepares and updates program documentation, including request forms, process documents, and fact sheets.
• Performs other job duties, as assigned.

Requirements

Knowledge and Abilities

• Exceptional customer service and interpersonal skills for building and developing effective business relationships with national and chapter staff, vendors, and donors.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong organizational and analytical skills with ability to handle multiple projects and deadline pressures.
• Discretion with confidential and sensitive information.
• Bachelor’s degree or equivalent work experience preferred.
• Experience with travel planning, including coordination of medical needs during travel.
• 1-3 years of non-profit experience required; experience in Make-A-Wish chapter or other federated not-for-profit organization preferred.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word, Excel, PowerPoint and Outlook
• Experience with Salesforce systems preferred.

Benefits

• Comprehensive benefit package, effective day 1 : Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
• Time Off
• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave

Also...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.
• We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email . We are happy to review your needs.
• Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.
• Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.
• Ability to thrive in a remote-first environment
• Travel required, up to 10%
• May require work outside a traditional Monday – Friday work week, and outside normal business hours
• This Role's Hiring Range

About the Company

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.