Special Operations Representative

Role Summary

We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management - Carrier Operations team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our 3rd Party tracking services and operational challenges.

Working Hours: 07:00-16:00 CST

Working Days: Monday to Friday

Responsibilities

WHAT YOU GET TO DO

• Support customer specific service level agreements for our top shippers
• Use critical thinking to identify and forecast potential challenges with load operations
• Manage communication and resolve load challenges when they arise
• Work with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and tracking
• Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

Requirements

YOU HAVE EXPERIENCE

• 2+ experience in customer service (preferred over brokerage)
• Fluent in English, both verbal and written
• Proven ability to maintain high levels of customer service
• Strong verbal and written communication skills
• Effective problem-solving skills; able to think outside the box
• Familiarity with U.S. geography
• Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
• Call center customer service experience is a plus

About the Company

WORKING AT LOADSMART

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.