Software Engineer

Role Summary

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

The Customer Experience Engineering Team builds the internal and external technologies that scale Snowflake’s global support and sales organizations. We empower our technical experts by providing the advanced tools they need to resolve complex issues and drive customer success.

Our team specializes in software engineering, data-driven decisions, ML, and LLM-based solutions. We build production-grade systems to automate manual processes and augment the capabilities of our technical staff. Our current focus includes:

• LLMs: Developing and deploying LLM and agent-based architectures for streamlining troubleshooting
• Scalable Evaluations: Implementing large-scale evaluations to ensure the quality and reliability of our internal and external tools
• Process Automation: Designing intelligent workflows that eliminate bottlenecks and allow our experts to focus on the most technical aspects of the Snowflake platform
• Incident discovery: using embeddings, LLMs, clustering, and agents to detect potential widespread issues more quickly

Now, the team is growing, and we are looking for a Software Engineer to join us. In this role, you will work closely with the state of the art LLM models, fine-tune them, develop agents, apply various clusterings, summarizations, embeddings, and so on. Even though we usually use high-level libraries (e.g., scikit or Snowflake’s Cortex) rather than perform matrix multiplications ourselves, some prior ML experience is definitely useful.

As a Software Engineer, you will contribute to the development of ML and LLM-based solutions, propose new ideas, and keep improving the existing models.

Responsibilities

You will

• Develop and refine ML models that are critical to Snowflake’s business
• Design metrics and experiments to validate your insights
• Help to implement projects that span our stack, including Java and Python services hosted in Snowflake and Kubernetes
• Collaborate with a cross-functional team, including product management and design
• Deliver features requiring close coordination with several partner teams
• Be a participant in defining the product vision and team planning
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions
• How do you want to make your impact?
• For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com

Requirements

Our ideal Software Engineer will have

• B.S. or M.S. degree in CS, or equivalent discipline
• 3+ years of hands-on software engineering experience
• 1+ years of working ML experience
• Interest in the State of the Art LLM-based solutions
• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers
• Genuine enjoyment of the art of building great software, and a love of learning new things

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

About the Company

ABOUT THE AI PRODUCTS TEAM

The AI Products team is part of the broader Marketplace & Collaboration organization and is focused on bringing AI products on top of Snowflake’s data and application platform to help customers discover, share, monetize, and act on data assets & applications more easily.

This team is building the connective tissue of the agentic enterprise: the infrastructure and product surfaces that allow Snowflake customers to seamlessly share datasets, semantic views, and applications, and make them discoverable and executable through Cortex Code, CoWork, and other agentic harnesses.

Our strategy is centered on evolving Snowflake Marketplace for the AI era, including packaging data and intelligence into ready-to-use agentic experiences, and enabling governed access patterns that let AI systems safely operate on enterprise data and applications.

AS A STAFF SOFTWARE ENGINEER ON AI PRODUCTS, YOU WILL

WHY JOIN THIS TEAM

This is a chance to shape how Snowflake customers expose data and applications to AI systems in a secure, governed, and highly usable way. The work sits at the intersection of platform engineering, product innovation, and AI transformation, and it directly influences how the Data Cloud evolves for the next generation of customers and builders.