Software Engineer Graduate (Global CRM) - 2027 Start

Software Engineer Graduate (Global CRM) - 2027 Start at TikTok in San Jose, CA.

Responsibilities

Responsible for building and maintaining a Global CRM (Customer Relationship Management) Platform and Transaction Platform for sales and marketing agents/partners, working closely with the Sales Operations Management Platform (SOMP) to create a stable, flexible, and smart platform. We enhance commercial efficiency and customer satisfaction through various intelligent marketing tools, ensure the stability and security of customer fund transactions, and reach a balance between revenue, risks, efficiency, and client experience for the monetization of TikTok.

• We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
• Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Work on cackend development of TikTok's proprietary CRM platform.
• Turn TikTok's proprietary CRM into an enterprise-ready, market-leading SaaS platform leveraging best practices from the industry.
• Understand users' personalized requests and come up with scalable technical solutions.
• Build a globalized CRM System with high performance and availability across multiple regions.

Requirements

• Individuals who are completing or have recently completed a Bachelor's or Mster's degree in Computer Science, Computer Engineering or a related discipline.

Preferred Qualifications

• Experience with big data components including Spark, OLAP engines and Flink is a plus, but not required.
• Professional experience with Java is preferred.
• Professional experience with Spring Boot and/or other Microservice frameworks is preferred.
• Professional experience with relational databases (MySQL, Postgres etc) is preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.

Additional Information

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.