Social Media Content Specialist - Bilingual French / English - Remote in Canada

Role Summary

Job description – French version

ICUC has been a global leader in social media solutions for over 20 years. Today, the team has more than 350 people spread across more than 35 countries and covering 50 languages, 24 hours a day. In an environment where the only constant is change, we create bridges between brands and their audiences through communities and social platforms. Driven by a unique culture focused on meritocracy, we put forward the passion, expertise and balance necessary to achieve our objective: to be the best, we surround ourselves with the best. Ready to join the ICUC team?

If you love social media, have a passion for writing, and want to connect with people online, we want to know you.

We are always looking for talented people to join our team. This is a continuous application opportunity for future positions, so you can apply at any time.

About the position

We are a growing team looking for bilingual (English and French) social media management professionals who enjoy participating in online conversations, creating engaging content and helping to build safe and welcoming digital communities.

We are looking for people available to work a mix of the following shifts (including weekends):

Day: 8 a.m. to 4 p.m. – North American Central Time Zone

Evening: 4 p.m. to midnight – North American Central Time Zone

Night: Midnight to 8 a.m. – North American Central Time Zone

This position requires good flexibility to work different shifts, including evenings and weekends.

Excellent command of English is essential, in addition to French, as this role involves managing content and accounts in both English and French, as well as working closely with international teams.

This daily quetuferas

Moderate and respond to comments on customer social platforms, respecting their tone and brand voice.

Write thoughtful, engaging content to stimulate conversations and increase engagement.

Help maintain online communities that are safe, respectful and aligned with customer guidelines.

Identify and escalate issues, trends or insights to the internal team as needed.

Develop a solid understanding of client brands: strategy, tone, target audience.

What you bring to the team

Excellent written communication skills (spelling, grammar, clarity) in English and French, with strong cultural sensitivity.

Experience in managing social platforms, particularly in moderation and interaction.

Ability to write for brands and adapt the tone according to the audience.

Knowledge of major platforms (Facebook, etc.) — a personal account may be required depending on the client's needs.

Comfort in interacting with a variety of topics (technology, retail, food, hospitality, tourism, health, pharmaceutical, etc.).

Excellent organizational skills, reliability and sense of customer service.

Access to a reliable high-speed Internet connection for remote work.

We’re a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming.

• We’re looking for team members who are available to work a mix of the following shifts (including weekends):
• Days: 8AM–4PM North American Central Time
• Evenings: 4PM–12AM North American Central Time
• Overnights: 12AM–8AM North American Central Time

This role requires flexibility to work a variety of shifts, including evenings and weekends.

Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams.

Brand

Icuc

Responsibilities

• Moderate and respond to comments across client social channels using their unique brand voice
• Write thoughtful, engaging content to spark conversations and drive engagement
• Help maintain online communities that are safe, respectful, and aligned with client guidelines
• Escalate issues, insights, or trends to the internal team when needed
• Build a strong understanding of client brands, including their strategy, tone, and audience
• What You Bring to the Table
• Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone for different audiences
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
• Strong organizational skills, reliability, and excellent customer service instincts
• Access to reliable, high-speed internet suitable for remote work

Benefits

Vacancy: Is this offer intended to fill an existing vacancy? No

The hourly wage for this position ranges between $16.60 and $19.70 CAD or the minimum wage in your province of residence, whichever is higher. The actual hourly wage in this band will be determined based on various factors, including relevant experience, knowledge and skills. A range of medical, dental, RRSP, paid vacation and/or other benefits are also available to all hourly employees working at least 22 hours per week.

• AI Disclosure: dentsu uses artificial intelligence tools as part of its recruitment process, including during the search and pre-selection stages. All other parts of the application and hiring process do not use artificial intelligence tools.
• We know from experience that diversity of ideas, perspectives and backgrounds fosters a stronger, more creative work environment, which translates into better business results.
• Nous nous efforçons de créer des espaces de travail qui reflètent les clients que nous servons et où chacun se sent libre d'être pleinement soi-même au travail.
• _

Job Description - English Version

ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?

• If you enjoy social media, have a passion forwriting, and know how to connect with people online, we’d love to hear from you.
• We’re always looking for talented individuals to join our team. This is an open opportunity for future roles, so you’re welcome to apply at any time.
• Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/ N ]

The hourly pay range for this position is $16.60 to $19.70 CAD or the minimum wage in your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.

• New Brunswick - Remote
• Full time
• Permanent

About the Company

• 100% teleworking from day one
• Be part of a creative, supportive and collaborative team
• Working with stimulating international brands
• Contribute to a culture focused on people, authenticity and inclusion
• 100% remote from day one
• Be part of a creative, supportive, and collaborative team
• Work with exciting global brands
• Contribute to a people-first culture that values authenticity and inclusion