SLL HAP_Customer Service - Test Assignment

Role Summary

Role's Objective

Fully following work procedure and timely & well control related document and job record.

Provide excellent customer services to satisfy clients’ need.

Be able to manage on-process order status.

Well-understand scope of test items (both Chemical & Physical tests).

Fully study & clearly understand testing program of many buyer branches.

Ability on using several company softwares

Responsibilities

• Study testing manual & advise to Order Controller team or client.
• Communicate with client to clarify test query & follow up.
• Sample breakdown & assign appropriate test item(s) of sample component(s)
• Take sample photo.
• Save & name sample photo
• Be able to use several company software.

Input correct & updated report due- date into system

• Arrange & summary account information in folder Buyer Manual in internal share drive
• Handle internal query on order status.
• Clarify unclear point of testing manual with Key Account Manager.
• Deliver company service to client
• Able to satisfy client's need within scope of job
• Willing on handling a new request/ procedure.
• Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.
• Other duties upon requested

Requirements

University or above: Chemical or Textile/ garment industry or related fields (at least 01 year of experience working in a chemical company or in garment, yarn, or footwear manufacturing factories (e.g: merchandiser, QA/QC, lab technician...)

• Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
• Fluently using English, Chinese or Korean is a plus
• Good at Microsoft Office (Word, Excel, Outlook, Power Point)
• Strong social intelligence and influencing skill

Benefits

• Careful
• Trustworthy
• Systematic thinking
• Situation behavior skill
• Active & willing to handle new things

About the Company

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.