ServiceNow System Administrator

Role Summary

Join our team as a ServiceNow System Administrator and take the lead in managing our ServiceNow platform. We are seeking a dedicated professional who thrives in working independently and possesses a deep understanding of the ServiceNow environment. If you are looking for a role where you can apply your skills without supervision and make a significant impact, we encourage you to apply and help us optimize our IT services.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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Responsibilities - Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions

• Configure and maintain forms, workflows, and business rules
• Monitor system performance and conduct regular maintenance tasks
• Customize and configure ServiceNow applications and facilitate the rollout of new applications and modules
• Develop and maintain Service Catalog items and associated workflows
• Create and manage dashboards and reports to track KPIs and SLAs
• Design and implement integrations between ServiceNow and other enterprise systems
• Develop and manage automation scripts to streamline processes
• Provide technical support for ServiceNow-related issues and inquiries
• Troubleshoot and resolve issues related to the ServiceNow platform
• Conduct root cause analysis for system issues and implement corrective actions

Requirements - Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog

• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience with ServiceNow integration using REST/SOAP APIs
• Familiarity with the ITIL framework and IT Service Management (ITSM) best practices

We offer - Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)

• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year

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