ServiceNow Solution Architect

Role Summary

Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as a ServiceNow Solution Architect and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.

If you're ready to play a key role in expanding ServiceNow usability at scale, reducing platform sprawl, increasing customer satisfaction and driving automation in a dynamic and innovative environment, we want to hear from you!

This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.

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Responsibilities - Architect and design ESM

• Collaborate with stakeholders to comprehend their needs and design solutions that fulfill their requirements
• Stay up-to-date on the latest ServiceNow and ESM trends and technologies
• Work with other teams to elaborate on ServiceNow integration with other systems and processes
• Provide technical support to developers from architectural standpoint

Requirements - Bachelor's degree in Information Technology, Computer Science or a related field

• 5+ years of experience in IT Service Management / Help desk and IT Ops platforms
• Expertise with ServiceNow
• Strong understanding of ITIL and other ITSM frameworks
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• English level - B2+

We offer - Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years

• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.

With offices in 55+ countries, EPAM has grown in Latvia to over 888+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.