Service Now Architect

Service Now Architect at USM in Pittsburgh, PA, United States.

Role Summary

• Position: Service Now Architect
• Location: Oaks, PA
• Duration – Long Term
• Employment type – C2C/fulltime/contract to hire
• Below is revised job description

Thanks

• Mahesh G | Sr. Technical Recruiter|
• 14175 Sullyfield Circle, Suite # 400, Chantilly, VA 20151
• Phone: 703-880-4184 | Fax: 703-263-2113
• Email: gmahesh (at) usmsystems.com || http://usmsystems.com/
• Ranked No. 7 in the Washington DC area - Washington Business Journal,2011
• Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬
• Inc5000 Recognized Fastest growing private company in U.S.A
• Office Locations: Washington D.C| Atlanta | Boston | Denver | Hyderabad, India

Responsibilities

• Assemble information to determine, document and agree with customer requirements
• Plan IT Service Management tools and process discovery activities, conduct strategic assessments, analyze and report findings and make recommendations
• Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice.
• Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation
• Work collaboratively with clients to develop and execute solution strategies that support organizational direction
• Architect ServiceNow solutions to support best practice processes needed to deliver business requirements
• Configure and develop solutions using ServiceNow including quick prototype and demonstrations
• Organize and present ServiceNow related findings in meetings with clients
• Deliver advisory services centered on ServiceNow configuration optimization for performance and capability
• Manage engagements and ensure continuity for customer from pre-sales to delivery
• Identify additional business opportunities resulting from ServiceNow and other engagements
• Actively develop ServiceNow best practices, POV, concept of operations & publish white papers

Requirements

• Overall 10 years general IT services experiences with last 3-5 years specialized in ServiceNow
• Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
• Excellent consulting skills - Requirements gathering and problem solving methods, Communication and presentation skills and Client management

Detailed knowledge and experience of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.

• Integration of ServiceNow with other applications & toolsets
• Java Scripting knowledge and hands on experience
• Create and modify workflows
• Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
• Team leading and/or management, including team planning, prioritizing & goal setting
• SNOW certification

Benefits

If you are interested in above position, please share your updated resume to tahermat)usmsystems(dot)com or can directly call me on 703-349-4237.

About the Company

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.