Service Coordinator

Role Summary

Bedrijfsomschrijving

We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.

Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

Vacatureomschrijving

Interested?

Would you like to lead technical teams and contribute to operational excellence in a high-tech security environment?

Apply now and join Securitas Technology

We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond.

Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training.

Responsibilities

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Requirements

• What is expected of you?
• A diplomatic approach and a strong customer-oriented mindset

Excellent communication skills across different levels

• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress
• At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
• A Master’s degree in a technical field or equivalent through experience is a plus
• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT

ITIL Foundation certification or willingness to obtain it

• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus
• Aanvullende informatie

What Success Looks Like

• Achieving ambitious sales and profitability targets.
• Developing a high-performing and engaged sales team.
• Increasing customer satisfaction and long-term customer retention.
• Successfully supporting the transformation towards recurring Managed Services.
• Building strong internal collaboration across Sales, Operations, Marketing and Product teams.

Benefits

• A key operational leadership role within an international technology and security organization
• A dynamic and people-oriented working environment
• Career development and training opportunities
• Exposure to advanced security technologies and large operational teams
• Competitive salary package with extra-legal benefits

About the Company

SIA‑licensed candidates preferred; however, we welcome applicants willing to undertake the training to obtain their licence.

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: Relief

See a Different World. Where potential is seen and progress is nurtured.

Are you looking for a fulfilling career where you can make a difference and feel empowered every day?

Join our team at Securitas as a Relief Security Officer , where we value diversity and are committed to creating a supportive environment for all our employees .

As a Relief Security Officer , you'll not only protect people and property but also inspire others by breaking barriers and bias in a traditionally male-dominated field. With comprehensive training, flexibility when you need it, and opportunities for advancement, this is your chance to shine and grow, so do something amazing and invest in yourself by applying today.

This is a fantastic opportunity to take your first step into a career in Security . The role is exciting and varied , offering the chance to get involved in a wide range of duties, including searches , emergency response and providing exceptional customer service . You’ll play a key part in maintaining a safe and welcoming environment, with opportunities to develop your skills and progress within the security field.