Senior UC Collaboration Engineer

Role Summary

We are in search of an experienced Senior UC Collaboration Engineer to excel in the innovation, design, and maintenance of complex unified communications systems. The primary focus will be to enhance voice, video, data, and mobile application integrations using various collaboration tools while ensuring optimal system security and compliance.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities - Keep the collaboration systems operational through proactive management

• Identify new use cases for system enhancements from various user interactions
• Implement new capabilities to boost productivity
• Work closely with UX/service-desk teams to provide seamless user support and training
• Enhance user collaboration experience through computational and network improvements
• Develop and refine the toolset and telemetry resources
• Construct a knowledge base with self-serve solutions for performance issue resolution
• Address escalated support tickets in the UC Collaboration domain
• Remain updated on new feature releases and assess their impacts
• Research and implement workarounds and alternative solutions for system gaps
• Analyze application and system logs to resolve issues
• Create Standard Operating Procedures and Knowledge Articles for support staff
• Focus on optimizing telephony functions within collaboration systems

Requirements - 3+ years of relevant work experience

• Proficiency in the Webex suite of products, especially telephony functions
• Experience with IP networking
• Capability to troubleshoot Cisco UC systems and use administrative tools like Webex Control Hub
• Skills in using diagnostic tools such as Webex Tracer, Wireshark, and Fiddler
• Understanding of Quality of Service features and security principles pertinent to UC Collaboration
• Competency in managing certificate expirations and generating CSRs
• Demonstrated skills in scripting and familiarity with REST/XML APIs for system enhancements
• Strong team collaboration spirit
• Excellent interpersonal engagement abilities
• Outstanding communication and documentation skills
• Independent working and resourcefulness
• Proven proactive approach to customer support ensuring potential issues are addressed swiftly before impacting users
• B2 level of English or higher, with an emphasis on technical communication skills

We offer - Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine

• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.