Job Overview

Job Type

Full Time

Pay

Not disclosed

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Job description

Location:: United States
Work arrangement:: Remote

Role Summary

📌 Follow us

📍 Team: Residential Support
📍 Position: Senior Tech Support & Service Coordinator (Leadership Role)
📍 Location: 100% Remote (U.S. only)
📍 Schedule: Full-Time, Monday – Friday, 8:30 AM – 5:30 PM CST
📍 Clients Served: Primarily home users , with occasional business support

This role is perfect for a tech-savvy leader who excels at customer engagement, sales, and remote IT support. You'll oversee daily operations, client interactions, and team performance , ensuring every customer receives the best experience possible.

If you thrive in a results-driven environment where you can lead, support, and drive sales , this is the role for you! 🚀

Industry Experience

✅ Tech Support & Troubleshooting: 3-5+ years
✅ Customer Service & Sales: 3-5+ years
✅ Leadership & Team Management: 3-5+ years
✅ Client Interaction: Comfortable handling 20+ inbound calls daily
✅ Remote Work Experience: Preferred
Core Technical & Leadership Skills
🖥 Tech Support & Systems Experience
Microsoft Teams, Microsoft 365
Repairshopr / Syncro
Keeper Password Manager
ConnectWise (Manage, Automate, Control, CPQ, BrightGauge)
Sales & Customer Success – Creating Delighted Clients ⭐

We want someone who doesn’t just solve tech problems but delivers an outstanding customer experience.

Obsessed with Client Satisfaction: You thrive on earning 5-star CSAT scores.

Recognized Excellence: Clients, peers, and leadership recognize your impact. 🏆

Driven to Win: You consistently excel in sales & support performance.

Leadership & Operations 📊

Run daily team meetings and manage ticket workflows.

Assist with scheduling, dispatching, and service coordination.

Oversee team performance metrics and drive results.

Sales & Client Retention 🚀

Assist service center staff with client intake, diagnosis, and technology recommendations.

Create estimates for repairs, new computers, and memberships.

Encourage clients to leave reviews & provide feedback for continuous improvement.

Handle cancellation requests, client retention, and churn reduction.

Ready to Join the Team?

Apply today and become a part of EasyITGuys ! 🚀

Experience: 3 - 5 years

Responsibilities

As the first point of contact for inbound calls , you will set the tone for an exceptional client experience. Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth.
✔️ Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues.
✔️ Lead daily huddles (BOD meetings) to align team priorities and goals.
✔️ Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency.
✔️ Engage clients through calls, chats, and remote support sessions, providing expert assistance.
✔️ Drive sales and client satisfaction by offering the right IT solutions tailored to their needs.
✔️ Oversee team performance , ensuring smooth operations across service centers.
✔️ Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows.
This role is perfect for someone who thrives on problem-solving, client interaction, and leadership —ensuring every customer receives top-tier support from the very first call. 🚀
Who We’re Looking For

Requirements

✔️ Tech-Savvy: Ability to troubleshoot software & hardware issues.
✔️ Sales & Customer Service: Strong ability to recommend IT solutions & build client trust.
✔️ Time Management: Ability to prioritize & multitask in a fast-paced environment.
✔️ Communication: Exceptional phone etiquette & written communication skills.
✔️ CRM & Ticketing: Comfortable with help desk software & lead management tools.
✔️ Microsoft 365 & Office Suite Expertise.
✔️ Familiarity with remote support platforms & cloud-based solutions.
Bonus Points – Preferred Skills
✔️ MSP or MSSP Experience (5-7+ years)
✔️ Typing Speed: 60+ WPM preferred
✔️ IT Certifications (CompTIA, Microsoft, Cisco, etc.)
✔️ AS/BS Degree
What You Get – Be Part of Something Bigger 🚀
At EasyITGuys , we don’t just offer jobs—we build careers. When you join our team, you gain real-world experience, mentorship, and growth opportunities in a collaborative, high-energy environment.
💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
📈 Future-Focused – 401K & Retirement Benefits to build financial security.
🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise.
🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
💡 Your Voice Matters – A small-business culture where your ideas make an impact.
⚡ High-Energy, Fast-Paced Work – Join a team of go-getters who love what they do.

About the Company

Are You Our Next Team Member?

Do you thrive in a fast-paced, leadership-driven role? Do you love technology, problem-solving, and ensuring an exceptional client experience? If you're passionate about leading a team, driving sales & customer success, and helping clients with their tech needs, this role is for you!

About EasyITGuys

Founded in 2009, EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.